Privacy Policy

Privacy Policy

1. About this policy

This policy explains how Roses Property Management (ABN 65 465 936 093) (we, us, our) collects, uses, discloses, stores and manages personal information in our property management  and related business activities. It is intended to help us meet our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Our details and Privacy Officer

• Business: Roses Property Management (ABN 65 465 936 093)
• Address: 171 Imlay Street, Eden NSW 2551 (or PO Box 783, Eden  NSW  2551)
• Phone: 0402 134 472
• Email: rose@rosespropertymanagement.com.au (general and Privacy Officer)
• Website: rosespropertymanagement.com.au

Our Privacy Officer is the Licensee-in-Charge.  Privacy queries, access/correction requests and complaints can be directed to the Privacy Officer using the contact details above.

3. What personal information we collect and hold

The personal information we collect depends on how you interact with us. It may include:

• Identity and contact details (name, phone number, email address, residential address, date of birth).
• Identification details when required (e.g., driver licence or passport details for tenancy applications or identity verification).
• Property-related information (property interests, inspection attendance, appraisals, leasing and tenancy history).
• Financial information relevant to a transaction or tenancy (rental payments/arrears history, bank details for payments, bond details, proof of income).
• Communication records (emails, calls, texts, notes of conversations).
• Online and device information when you use our website (IP address, cookie identifiers, pages visited, enquiry forms).
• If you apply for a role with us: recruitment information (CV, references and related details).

We try to avoid collecting sensitive information unless it is reasonably necessary for our functions and activities, or required/authorised by law, or you consent.

4. How we collect personal information

We collect personal information:

• Directly from you (in person at open homes/inspections, by phone, email, SMS, website forms, rental applications, or when you meet with our team).
• From third parties you authorise or where permitted by law (e.g., landlords, tenants, referees, previous agents, service providers, identity verification services, tenancy databases, government registers, credit reporting bodies where applicable).
• Automatically through our website and digital systems (cookies/analytics and server logs).

5. Why we collect, use and disclose personal information

We collect, use and disclose personal information for purposes including:

• Providing our real estate services (sales, leasing, property management and related support).
• Facilitating inspections and property access (including security and audit trails of attendance).
• Responding to enquiries and sending requested information (brochures, contracts, listings, appraisal information).
• Processing tenancy applications, managing tenancies, arranging repairs/maintenance and meeting legislative requirements.
• Communicating with you about properties, appointments and service updates.
• Operating our business systems, record keeping, accounts and compliance obligations (e.g., trust accounting, identity verification, dispute resolution).
• Direct marketing where permitted (e.g., property alerts, newsletters, market updates). You can opt out at any time.

If you do not provide the information we request, we may be unable to provide you with some or all services (for example, we may not be able to process a tenancy application, arrange access, or provide requested information).

6. Direct marketing and opting out

We may use your contact details to send marketing or property-related updates where permitted by law. You can opt out at any time by using the unsubscribe link (where available), replying STOP, or contacting us. We will action opt-out requests as soon as reasonably practicable.

7. Who we may disclose personal information to

We may disclose personal information (only where reasonably necessary) to:

• Sellers, buyers, landlords, tenants and their authorised representatives (solicitors, conveyancers, financial advisers).
• Service providers engaged in connection with a property or tenancy (trades, building/pest inspectors, valuers, insurers, strata managers, photographers).
• Technology and platform providers we use to run our business (REST, trust accounting, PIM property inspections,